Refund Policy

RETURN POLICY

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at info@exirrugsgallery.com.

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

We do not provide return shipping label, thus the cost of the return is customer's responsibility. All returns are subject to a restocking charge equal to 10% (ten per cent) of the Invoice.

If you wish to return your item, we must receive your request within 7 days of the date you received your item.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Refunds will be done only through the Original Mode of Payment.

SHIPPING POLICY

All of the orders are shipped from the UAE.

If you are in the UAE - All shipments to the UAE are free of charge and have an expected delivery of 1-2 business days. There is also the option for local pick-up in which you can pick up your order from our store in Dubai, UAE free of charge.

If you are outside of the UAE - All shipments outside the UAE are free of charge have an expected delivery of 2-7 business days. 

Please note that due to the COVID-19 there might be shipping delays, as many countries have been taking precautions that ultimately has slowed down shipments of products. We'll contact you if there are any delays anticipated. 


TAX, CUSTOMS AND IMPORT DUTIES

If you are in the UAE, the 5% VAT is included in the prices shown on the website. However, if you are outside the UAE, then you will have to pay customs and duties based on the value of your order.

Please note that we cannot change the total value of your order for customs reasons, and the true value of your order will be shown on the outside of your parcel. The price of your order does not include Customs and Duties and customs will get in touch with you in regards to how to pay your customs fee.

Eir gallery will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.